Physicians - FAQs
SpecialtyScripts Pharmacy is a nationwide specialty pharmacy focused on working with physician offices to deliver complete coordination of care for patients receiving complex therapies often treated with injectable drugs. For your added convenience, SpecialtyScripts has developed answers to frequently asked questions about our comprehensive specialty pharmacy services.
- Specialty Pharmacy
- What is a specialty pharmacy?
- What type of medications can SpecialtyScripts Pharmacy provide?
- What are the advantages of using a specialty pharmacy such as SpecialtyScripts?
- Referral Questions
- How do I send referrals to SpecialtyScripts Pharmacy?
- Where do I get a fax referral form?
- SpecialtyScripts Service Questions
- Once a referral is faxed to SpecialtyScripts, when will the office be notified of the referral status?
- Will the physician’s office have the responsibility of initiating prior authorization and verifying insurance for each and every patient?
- How will the physician office know whom to call within SpecialtyScripts if they have a question?
- What if my patient or office staff needs to talk to a Pharmacist?
- How fast can a medication be delivered to a physician’s office?
- SpecialtyScripts Pharmacy Patient Services
- What additional services does SpecialtyScripts Pharmacy offer to patients?
- Does SpecialtyScripts Pharmacy help with adherence?
- Other Questions
- What are SpecialtyScripts Pharmacy’s business hours?
Specialty Pharmacy
What is a specialty pharmacy?
In addition to dispensing prescription medications, a specialty pharmacy offers a comprehensive array of support services to assist patients on therapies treated with biotechnology-based injectable products and complex therapies such as HIV/AIDS. Patients on specialty therapies often require assistance with insurance prior authorization, adherence support with refill reminders, counseling on side effect management and other therapy challenges, coordinated free delivery of their medications. All these features are designed to supplement the efforts of your office team in avoiding therapy mis-adventures and making the referral process easy and efficient!
What type of medications can SpecialtyScripts Pharmacy provide?
SpecialtyScripts Pharmacy provides injectable and oral medications for the treatment of the many chronic conditions. A sample of our more common areas of focus include:
- Multiple Sclerosis
- Rheumatoid Arthritis
- Oncology
- Hepatitis
- Psoriasis
- HIV/AIDS
* SpecialtyScripts Pharmacy is not limited to the above specialties, and welcomes the opportunity to serve you with any of your prescription needs.
What are the advantages of using a specialty pharmacy such as SpecialtyScripts?
Quick and Easy Referrals. Our friendly, personal service means no automated phone systems to walk through only to end up on hold. Our staff is immediately available with a single phone call. Pre-printed fax referral forms act as a prescription to send the information needed to get a patient started on service with SpecialtyScripts. The forms can be customized with your office information.
Experienced Knowledgeable Team. SpecialtyScripts pharmacists are aware of the roadblocks that may set your patients off course with their treatment and are available to answer any of their questions 24 hours a day, seven days a week. Our team is adept at navigating the insurance authorization process.
Convenience. The SpecialtyScripts Pharmacy team initiates the prior authorization process to eliminate hassles, getting your patients started on their treatment sooner and allowing you to service your patients. First doses can be delivered to your office for training or to the patient’s home or work address.
Clinical Support. Through our On Target Care program, we develop a personalized care plan for each patient. To ensure a successful therapy outcome, we call for refills on behalf of your patient in advance and remind them to follow-up with their treatment. We screen for drug interactions, allergies and provide a robust adherence program alerting your office if an adherence issue is uncovered.
Referral Questions
How do I send referrals to SpecialtyScripts Pharmacy?
Getting started with SpecialtyScripts Pharmacy is as easy as following these three simple steps.
- Complete a fax referral form for each patient, making sure to include patient demographic and insurance information. See below to obtain a fax referral form.
- Indicate the delivery date and location with special instructions listed on the fax cover page.
- Fax the referral from to our dedicated fax line at 1-800-830-5292.
Where do I get a fax referral form?
Simply download a fax referral form below and fax it to 1-800-830-5292. We can customize the fax referral form to include your office information making it more convenient for you. If you have any questions regarding the process, please call SpecialtyScripts Pharmacy toll free at 1-800-218-5688.
- Multiple Sclerosis Fax Referral Form (PDF)
- Rheumatoid Arthritis Fax Referral Form (PDF)
- Oncology Fax Referral Form (PDF)
- Hepatitis B&C Fax Referral Form (PDF)
- Psoriasis Fax Referral Form (PDF)
- HIV/AIDS Fax Referral Form (PDF)
- Universal Fax Referral Form (PDF)
SpecialtyScripts Service Questions
Once a referral is faxed to SpecialtyScripts, when will the office be notified of the referral status?
SpecialtyScripts provides physician offices with a status update on all new referrals sent to our Pharmacy within 24 hours.
Will the physician’s office have the responsibility of initiating prior authorization and verifying insurance for each and every patient?
SpecialtyScripts Pharmacy team will initiate the prior authorization process by downloading and completing the prior authorization form as much as possible before forwarding a copy to your office to sign and submit to the insurance company. Additionally, our team will verify insurance benefits and works with third-party payers, allowing your office team more time for patient care.
How will the physician office know whom to call within SpecialtyScripts if they have a question?
Simply call our toll-free number at 1-800-218-5688 to speak to one of our registered pharmacists. There are no recordings, no prompts, not even on-hold music. When you call, expect to speak with an experienced team member who will work diligently to answer your questions.
What if my patient or office staff needs to talk to a Pharmacist?
SpecialtyScripts Pharmacists are available 24 hours a day, 7 days a week by calling toll-free 1-800-218-5688. For assistance after hours our medical answering service will contact an on call pharmacist who will promptly return your call.
How fast can a medication be delivered to a physician’s office?
Normally, medications will be shipped via an overnight carrier.
SpecialtyScripts Patient Services
What additional services does SpecialtyScripts Pharmacy offer to patients?
SpecialtyScripts offers personalized patient support; we develop a customized care plan for each patient. In addition, we deliver medication free of charge; we also initiate prior authorization, verify insurance benefits, as well as work with third-party payers.
Does SpecialtyScripts Pharmacy help with adherence?
Adherence support is a key clinical intervention we dedicate significant resources to support our patients. Our On Target Care program is built around a proactive call schedule that tracks adherence while addressing treatment issues. To ensure a successful therapy outcome, patients receive telephoned reminders prior to each refill of medication and are given a convenient dated reminder card to keep them from missing doses. If necessary, multiple attempts are made to reach the patient to obtain their next refill.
Other Questions
What are SpecialtyScripts Pharmacy’s business hours?
SpecialtyScripts normal business hours are Monday through Friday from 8:30am-7pm, EST. During business hours, should you have any questions about ordering prescriptions, prescription refills, insurance/benefit questions, please don’t hesitate to contact SpecialtyScripts Pharmacy at 1-800-218-5688. For assistance after hours our medical answering service will contact an on call pharmacist who will promptly return your call.
